Welcome to Alpha Auto Agencies ("Company", "we", "our", "us"). These Terms & Conditions govern your use of our website www.eshopalpha.in and the purchase of products from our online store powered by Zoho Commerce.

By accessing our website and placing an order, you agree to these Terms & Conditions.

1. General

• You must be at least 18 years old to make a purchase.
• All information provided must be accurate and complete.
• We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Compatibility

• We sell Auto spare parts Mostly for two-wheelers.
• Customers are responsible for verifying compatibility with their vehicle model before placing an order.
• We are not responsible for incorrect orders placed due to mismatched model numbers, engine types, or specifications.
• Product images are for reference purposes only. Actual products may slightly vary.

3. Pricing & Payments

• All prices are listed in INR (₹).
• Prices are inclusive/exclusive of GST as mentioned.
• We reserve the right to change prices without prior notice.
• Payments are processed securely through third-party payment gateways such as Razorpay.
• We do not store your card or UPI details.

4. Order Confirmation

• An order is confirmed only after successful payment.
• We reserve the right to cancel orders due to:

• Stock unavailability
• Pricing errors
• Suspicious or fraudulent transactions

       If cancelled by us, the full amount will be refunded to the original payment method.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary depending on location.
• We are not responsible for delays caused by courier services or unforeseen circumstances.
• Risk of loss passes to the customer upon delivery.

6. Returns & Refunds

Please refer to our Refund & Cancellation Policy available on our website.

For spare parts:

• Returns are accepted only if the item is unused and in original packaging.
• Used, installed, or damaged parts will not be eligible for return.
• Electrical components are non-returnable unless defective upon arrival.

7. Warranty Disclaimer

• Warranty, if applicable, is provided by the manufacturer.
• We do not provide any additional warranty beyond what is specified.
• Improper installation voids any warranty claim.
• Professional installation is strongly recommended.

8. Limitation of Liability

    We shall not be liable for:

• Any indirect or consequential damages
• Loss due to improper installation
• Vehicle damage caused by incorrect fitting
• Our liability is limited to the value of the purchased product.

9. Intellectual Property

All content on this website including logos, images, and product descriptions is the property of [Your Store Name] and may not be reproduced without permission.

10. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

11. Contact Information

Questions about the Terms & Conditions should be sent to us at alphaautoagency@gmail.com.